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Taking Notes

Frequently Asked Questions

Find Answers Here

What conditions do you work with

  • Autoimmune diseases 

    • ​Rheumatoid Arthritis (RA)

    • Systemic Lupus Erythematosus (SLE) 

    • Hashimoto’s Thyroiditis

    • Multiple Sclerosis (MS)

    • Sjögren’s Syndrome

    • Psoriasis and Psoriatic Arthritis

    • Inflammatory Bowel Disease (IBD) - Includes Crohn’s disease and Ulcerative Colitis

    • Celiac Disease

  • Biotoxin Illness from Mold, Heavy Metals, Viral Infections, Bacterial Infection

  • Digestive disorders - Irritable Bowel, Chronic Constipation, Crohn's and Ulcerative Colitis

  • Thyroid disorders

  • Environmental and food allergies - Idiopathic Urticaria

  • Cardiovascular disease - Postural Orthostatic Hypotension (POTS)

  • Adrenal disorders - fatigue

  • Alzheimer's disease and dementia, cognitive decline

  • Arthritis

  • Asthma

  • Cancer prevention

  • Diabetes - reversal and remission

  • Fibromyalgia - or other unexplained pain

  • Women’s health disorders (PMS, menopause and polycystic ovary syndrome (PCOS)

  • Metabolic syndrome, prediabetes and insulin resistance

What if I struggle with multiple symptoms but don't have a label or diagnosis?

We know how scary and frustrating it can be to suffer from numerous symptoms that could be related to a million different causes. You don’t feel good, but how do you fix it? Our online specialists are experts at diagnosing the root cause of multiple seemingly unrelated symptoms to provide relief.

Do these symptoms sound all too familiar?

  • Mood Changes

  • Fatigue

  • Malaise

  • Fever

  • Body Aches

  • Headache

  • Loss of Appetite

  • Nausea

  • Dizziness

  • Weakness

  • Difficulty Concentrating

  • Confusion

  • Congestion or Runny Nose

  • Persistent Cough

  • Shortness of Breath

  • Diarrhea

  • Constipation

  • Bloating

  • Skin Changes

  • Sleep Disturbances

How much is the Root Cause Call?

FREE!   The first meeting with Dr. Thompson or her Root Resolution Specialist is free!   She wants to meet you and get to know you, and for you to know her then you decide on the next steps!

How long should I expect the initial conversation to last?

Expect the consultation to last for 60 minutes by phone or HIPAA compliant Zoom. We will discuss your concerns and decide the best way to work together.

We do not accept insurance or Medicare for our consulting services.  If you would like to learn more  about why we do not accept insurance and our other financial policies you may click here. .  

What should I expect at the initial consultation?

Does your office take insurance for Functional Medicine services?

At your initial consultation we will exploreyour health biography and build a timeline from before you were born until today!   We will unmask root causes, determine first steps, and develop the plan for your wellness.

Should I bring anything with me to the consultation?

We ask that you bring (or preferably upload) any pertinent medical records, supplements, medication list and lab test results, along with all of your questions, goals and dreams.

Does your office offer single lab tests or a-la-carte testing?

We do not offer a-la-carte testing since this goes against the paradigm of functional medicine. If we are going to address the root cause of your health issues, we will need to take a more comprehensive approach. We only work with patients on a case management basis in one of our programs.

Is my lab testing covered by health insurance?

Functional lab testing is usually partially covered by insurance, but you will need to pay for it up front. The Laboratories can give you additional information on testing and working with your insurance before testing. You can also use your HSA or FSA funds for all of these tests.

We accept Cash, Check, Venmo, Zelle, Visa, MasterCard, American Express, Discover or Healthcare Savings or Flex Spending Funds

What forms of payment do you accept?

Can I use my HSA or FSA account?

Yes.  Please check with your HR department if you have any questions.  

Our office hours are Monday to Friday 8 AM – 7 PM EST, just not everyday.  We work on an appointment-only basis, but create space for all of our patients to meet their needs. Just let us know what you need and we will work out the hours.   Most of our patients take advantage of our Teleheath option to work with us!  

What are your office hours?

Do you have a Physical Office? 

Can we work through Telehealth?

Yes. We see clients through Telehealth, using HIPAA Compliant Zoom for your convenience. You don't have to take a day off work, drive or even leave your home.

Will I see other practitioners?

Dr. Thompson works with a team of experts to help you accomplish your health goals.   These may include health coach, nutritionist, lifestyle/success coach and meditation coach .

Do I still need a primary care physician?

Yes. We do not provide acute care services and we do not replace the services that your current medical team provides. We are happy to collaborate with your PMD or specialist.  We provide a stand-alone consultative service.

Our office is located at Healing Arts Center of the Eastern Shore 617 Franklin Avenue, Suite 15, Berlin, MD 21811. The office is available on a schedule only basis.   

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