Frequently Asked Questions
Find Answers Here
What conditions do you treat?
Digestive disorders - Irritable Bowel, Chronic Constipation, Crohn's and Ulcerative Colitis
Thyroid disorders- Hashimoto's and Graves Disease
Environmental and food allergies - Idiopathic Urticaria
Cardiovascular disease - Postural Orthostatic Hypotension (POTS)
Adrenal disorders - fatigue
Alzheimer's disease and dementia, cognitive decline
Diabetes - reversal and remission
Fibromyalgia - or other unexplained pain
Women’s health disorders (PMS, menopause and polycystic ovary syndrome (PCOS)
Metabolic syndrome, prediabetes and insulin resistance
How much is the Root Cause Call?
FREE! The first meeting with Dr. Thompson is free! She wants to meet you and get to know you, and for you to know her then you decide on the next steps!
How long should I expect the initial conversation to last?
Expect the consultation to last for 20 minutes by phone or HIPAA compliant Zoom. We will discuss your concerns and decide the best way to work together.
Does your office take insurance for Functional Medicine services?
We do not accept insurance or Medicare for our consulting services. If you would like to learn more about why we do not accept insurance and our other financial policies you may click here. .
What should I expect at the initial consultation?
At your initial consultation will spend 75 minutes exploring your health biography and build a timeline from before you were born until today! We will unmask root causes, determine first steps, and develop the plan for your wellness.
Should I bring anything with me to the consultation?
We ask that you bring ( or preferably upload) any pertinent medical records, supplements, medication list and lab test results, along with all of your questions, goals and dreams.
Does your office offer single lab tests or a-la-carte testing?
We do not offer a-la-carte testing since this goes against the paradigm of functional medicine. If we are going to address the root cause of your health issues, we will need to take a more comprehensive approach. We only work with patients on a case management basis in one of our programs.
Is my lab testing covered by health insurance?
Functional lab testing is usually partially covered by insurance, but you will need to pay for it up front. The Laboratories can give you additional information on testing and working with your insurance before testing. You can also use your HSA or FSA funds for all of these tests.
What forms of payment do you accept?
We accept Cash, Check, Venmo, Zelle, Visa, MasterCard, American Express, Discover or Healthcare Savings or Flex Spending Funds
Can I use my HSA or FSA account?
Yes. Please check with your HR department if you have any questions.
What are your office hours?
Our office hours are Monday to Friday 8 AM – 7 PM EST, just not everyday. We work on an appointment-only basis, but create space for all of our patients to meet their needs. Just let us know what you need and we will work out the hours. Most of our patients take advantage of our Teleheath option to work with us!
Do you have a Physical Office?
Our office is located at Healing Arts Center of the Eastern Shore 617 Franklin Avenue, Suite 15, Berlin, MD 21811. The office is available on a schedule only basis.
Yes. We see patients in Maryland, Delaware or Utah through Telehealth, using HIPAA Compliant Zoom for your convenience. You don't have to take a day off work, drive or even leave your home.
Can we work through Telehealth?
Will I see other practitioners?
Dr. Thompson works with a team of experts to help you accomplish your health goals. These may include health coach, nutritionist and lifestyle/success coach.
Do I still need a primary care physician?
Yes. We do not provide acute care services and we do not replace the services that your current medical team provides. We are happy to collaborate with your PMD or specialist. We provide a stand-alone consultative service.